Terms and Conditions

Minimum Order

Our minimum order is £1.00 excluding postage and packing


Payment / Ordering

We accept payment by Paypal or Postal Order.


Paypal is a secure way to pay using most credit / debit cards. If you choose this method at checkout you will automatically be taken to Paypal's secure site which has full instructions on how to pay using this method. Paypal (Europe) Ltd. is regulated by the Financial Services Authority as an electronic money institution.

 

You do not need to have or create a paypal account to make payments using this method.


Please make Postal Orders payable to A Sprinkle of Imagination, put your order number details on the reverse and send to A Sprinkle of Imagination, PO Box 277, Pocklington, York, YO42 9AJ. Goods will not be dispatched until the cheque has cleared which may take up to seven days. 

 

Where an invoice has been requested for payment method, payment must be received within 7 days. Failure to do so will result in your order being cancelled and items placed back into stock. 


If your payment is not honoured we reserve the right to take all legal steps to recover monies owed and any expenses incurred.

 

Shipping

  

Please ensure that you choose the correct option during checkout otherwise your order may be delayed while we refer back to you for the correct shipping amount.

 

Please note ALL parcels are sent by recorded/tracked services, including International orders.

 

We charge a flat rate shipping fee of £3.25 on all UK orders.

 

International Shipping

We are happy to ship outside of the United Kingdom. Postage will be charged at cost. Please place your order selecting the "pay by invoice" option, we will calculate your postage costs and email you with the final amount. Should you then wish to proceed a Paypal invoice will be sent to you and upon receipt of payment your order will be despatched. All transactions will be conducted in GBP (pounds sterling). 

 

Delivery

Every reasonable effort will be made to despatch your order as soon as possible after your payment has been confirmed, usually within 48 hours. We will contact you if there will be any delay in sending out your order. However, any dates specified by A Sprinkle Of Imagination for despatch of goods are intended to be an estimate / guideline only. All orders are sent by second class recorded delivery.


Whilst we endeavour to keep the online store as up-to-date as possible, there may be items that are out of stock when we receive your order. We do not currently operate a back-order system, if an item is out of stock at the time you order you will need to re-order at a later date. Please note that newly introduced items are often difficult to re-stock at short notice.

 

 

Refunds or Exchanges

Should any of your order be unsuitable, we will be happy to exchange or refund within 7 working days of receipt - items are to be returned at your expense in an as-new / unopened condition.

Every package leaves A Sprinkle Of Imagination in excellent condition. If your goods are damaged during transit you should make a claim with Royal Mail for reimbursement. You will need your box or envelope as evidence, as well as the damaged goods. We recommend you photograph the package before opening if it appears compromised. If this happens, please advise us so we can forward the proof of posting certificate and your order details to the Post Office for processing.

In the rare event of goods being faulty, these must be returned within 14 days of receipt. Any reasonable postage costs will be refunded. We recommend goods are returned by recorded delivery to ensure signed receipt. Please note this does not affect your statutory rights.

All colours are representative of each product, but may vary between individual monitor settings.