Refunds or Exchanges
Should any of your order be unsuitable, we will be happy to exchange or refund within 7 working days of receipt - items are to be returned at your expense in an as-new / unopened condition.
Every package leaves A Sprinkle Of Imagination in excellent condition. If your goods are damaged during transit you should make a claim with Royal Mail for reimbursement. You will need your box or envelope as evidence, as well as the damaged goods. We recommend you photograph the package before opening if it appears compromised. If this happens, please advise us so we can forward the proof of posting certificate and your order details to the Post Office for processing.